Cisco Unified Customer Voice Portal: Building Unified Contact Centers ePub (Adobe DRM) download by Rue Green

Cisco Unified Customer Voice Portal: Building Unified Contact Centers

Cisco Press
Publication date: December 2011
ISBN: 9780132660372
Digital Book format: ePub (Adobe DRM)

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This is the eBook version of the printed book.Thousands of companies are seeking to consolidate and migrate their legacy ACD/TDM-based contact centers, replacing them with pure IP-based unified contact center solutions. Cisco's Customer Voice Portal (CVP) is quickly becoming a leader in this space. In Cisco Unified Customer Voice Portal, one of Cisco's leading CVP experts brings together architectural guidelines, deployment best practices, and detailed insights into design and sizing: everything network engineers need to successfully plan and implement CVP. CCIE Rue Green teaches readers how to design unified contact centers using CVP and how to deploy proven infrastructures to support those designs. Green first explains CVP's architecture, outlining its key advantages and opportunities for integration, and illuminating the design challenges it presents. Next, Green guides readers step by step through addressing many of the most common and complex design challenges presented by modern unified contact center deployments. Along the way, he covers all CVP core components, configuration tools and support readers and support tools, providing readers with in-depth knowledge that would otherwise require many years of deployment and troubleshooting. Using Green's detailed working configurations and examples, network and support engineers can minimize configuration errors, reduce system downtime, monitor CVP more effectively, and drive more value from their IP-based unified calling center infrastructures
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Cisco Unified Customer Voice Portal: Building Unified Contact Centers ePub (Adobe DRM) download by Rue Green
Cisco Press, December 2011
ISBN: 9780132660372
EAN:  9780132660372
ePub (Adobe DRM)
List Price: $53.99 eBook price: $50.99
Cisco Unified Customer Voice Portal: Building Unified Contact Centers PDF (Adobe DRM) download by Rue Green
Cisco Press, December 2011
ISBN: 9780132660365
EAN:  9780132660365
PDF (Adobe DRM)
List Price: $53.99 eBook price: $50.99