Complaint Management Excellence: Creating Customer Loyalty through Service Recovery ePub (Adobe DRM) download by Sarah Cook

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Kogan Page
Publication date: May 2012
ISBN: 9780749465315
Digital Book format: ePub (Adobe DRM)

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Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
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