Continual Service Improvement Manager: Careers in IT service management ePub (Adobe DRM) download by David Whapples

Continual Service Improvement Manager: Careers in IT service management

BCS, The Chartered Institute for IT
Publication date: February 2015
ISBN: 9781780172262
Digital Book format: ePub (Adobe DRM)

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The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.
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Language:
ENG
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