Managing and Motivating Contact Center Employees PDF (Adobe DRM) download by Malcolm Carlaw

Managing and Motivating Contact Center Employees

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McGraw-Hill
Publication date: December 2002
ISBN: 9780071428927
Digital Book format: PDF (Adobe DRM)

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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
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