Problem Management: An implementation guide for the real world ePub (Adobe DRM) download by Michael G. Hall

Problem Management: An implementation guide for the real world

BCS, The Chartered Institute for IT
Publication date: November 2014
ISBN: 9781780172439
Digital Book format: ePub (Adobe DRM)

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Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.
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