Problem Manager: Careers in IT service management ePub (Adobe DRM) download by Colin Rudd

Problem Manager: Careers in IT service management

BCS, The Chartered Institute for IT
Publication date: October 2014
ISBN: 9781780172392
Digital Book format: ePub (Adobe DRM)

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Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.
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ENG
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