Quality Is Personal: A Foundation For Total Quality Management ePub (Adobe DRM) download by Harry Roberts

Quality Is Personal: A Foundation For Total Quality Management

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Free Press
Publication date: May 2010
ISBN: 9781439118528
Digital Book format: ePub (Adobe DRM)

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In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
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