Service Desk and Incident Manager: Careers in IT service management ePub (Adobe DRM) download by Peter Wheatcroft

Service Desk and Incident Manager: Careers in IT service management

BCS, The Chartered Institute for IT
Publication date: August 2014
ISBN: 9781780172354
Digital Book format: ePub (Adobe DRM)

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The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression.
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