Service Level Manager: Careers in IT service management ePub (Adobe DRM) download by John Sansbury

Service Level Manager: Careers in IT service management

BCS, The Chartered Institute for IT
Publication date: August 2017
ISBN: 9781780172965
Digital Book format: ePub (Adobe DRM)

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The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
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