The Big Book of Customer Service Training Games ePub (Adobe DRM) download by Peggy Carlaw

The Big Book of Customer Service Training Games

McGraw-Hill Education
Publication date: September 1998
ISBN: 9780071501828
Digital Book format: ePub (Adobe DRM)

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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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The Big Book of Customer Service Training Games ePub (Adobe DRM) download by Peggy Carlaw
McGraw-Hill Education, September 1998
ISBN: 9780071501828
EAN:  2370006345619
ePub (Adobe DRM)
List Price: $26.00 eBook price: $23.99
The Big Book of Customer Service Training Games PDF (Adobe DRM) download by Peggy Carlaw
McGraw-Hill, January 2008
ISBN: 9780071501828
EAN:  9785551730262
PDF (Adobe DRM)
List Price: $26.00 eBook price: $23.99
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