The Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results ePub (Adobe DRM) download by Mike Brent

The Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results

Financial Times Prentice Hall
Publication date: September 2012
ISBN: 9780273761204
Digital Book format: ePub (Adobe DRM)

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Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category

A Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.

Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.

Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:

- Increase your confidence and impact.

- Communicate more effectively.

- Learn different tools, techniques and approaches when working with different types of people.

- Listen and question effectively.

- Develop rapport and empathy.

- Give better feedback.

- Deal with difficult situations and cope with conflict.

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