Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive PDF (Adobe DRM) download by Chuck Munson

Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive

FT Press
Publication date: September 2013
ISBN: 9780133585933
Digital Book format: PDF (Adobe DRM)

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This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management.

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Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive PDF (Adobe DRM) download by Chuck Munson
FT Press, September 2013
ISBN: 9780133585933
EAN:  9780133585933
PDF (Adobe DRM)
List Price: $12.99 eBook price: $11.99
Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive ePub (Adobe DRM) download by Chuck Munson
FT Press, September 2013
ISBN: 9780133758627
EAN:  9780133758627
ePub (Adobe DRM)
List Price: $12.99 eBook price: $11.99
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