World Class IT Service Delivery ePub (Adobe DRM) download by Peter Wheatcroft

World Class IT Service Delivery

British Computer Society
Publication date: April 2007
ISBN: 9781780170343
Digital Book format: ePub (Adobe DRM)

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This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.
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